Terms and Conditions

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PAYMENT & DEPOSIT 

To secure your booking a minimum 50% non-refundable deposit is required for wedding cake orders and a 30% non-refundable deposit is required for any non-wedding cake orders.  The balance of your wedding cake order is due 28 days prior to your Wedding date and for all other events, and celebrations, your balance must be paid no later than 10 days before the event. Payment is accepted via bank transfer or PayPal, details of which can be provided with your order details once confirmed. 


SAVE THE DATE

If you would like Buttermilks Cakes to make your cake but are not ready to discuss the finer details we offer a ‘save the date’ option. For a deposit of £50 we will not take any further bookings for that date. The deposit will be taken off the final order of your cake but a full booking must be made 9 months prior to your wedding date.

DELIVERY

Due to the fragile nature of stacked wedding cakes we recommend and offer a delivery and set up service. We will work directly with your chosen venue and can provide a quote which will be reflective of the distance and time to your venue. We deliver within a 100 mile radius of Buttermilks Cakes Harrow.  However you are welcome to collect your cake should your venue be further afield, we will of course provide storage and transportation advice.

LEAD TIMES

We take a maximum of two wedding commissions per week and so encourage you to book early to avoid disappointment. We generally ask for a minimum of 6 month lead time with wedding orders during the busy season between May and September. We will of course accept orders with shorter lead times if our diary allows.

DESIGN PROCESS

During any consultation, we will work with you to gain details about your wedding theme in order for us to provide you with a initial design and quote for your cake. Orders are only secured on receipt of a non-refundable deposit and we do encourage you to book early to avoid disappointment. Quotes are valid for 28 days from date given.

WEDDING CONSULTATIONS AND TASTING

Private wedding consultations take place over set dates usually at the end of each month and are by appointment only. The appointments are conducted from my home and are a lovely opportunity to taste up to 6 of our delicious flavours, discuss the finer details of your wedding cake design and view some of our exhibition cakes. Consultations are complimentary once a deposit has been made or prior to a booking a small charge of £20 is made which is then refunded against your order.

CANCELLATION

If cancellation of an order takes place we reserve the right to retain your non refundable 30% deposit. If cancellation takes place less than 7 days before the event then we reserve the right to seek 100% of the order value. 

Cancellation must be made in writing (by letter or email) to Buttermilks Cakes and will only be deemed to take effect from the date your letter/email is received by us. 

If you postpone the event we will endeavour to transfer your order providing the date is suitable for and safe for use of purpose. If this is not possible it shall be treated as a cancellation (see above). 

We retain the right to cancel the booking in very unusual circumstances beyond our control, such as fire or ill health, during which we will refund any money taken in full.

ENVIRONMENT

We recommend extreme caution if you are considering a cake decorated with soft toppings and substances for a summer wedding (May-September). 

We cannot accept responsibility for any augmentations the cake might take form due to temperature changes once it has left our possession, as we have no control over the environment / venue temperature. We will however, advise of how to store the your cake is various environments and temperatures, if you have any concerns or questions please see our FAQ page or contact us directly a minimum of 48hours prior to delivery. 


FRESH FLOWERS

If your cake requires fresh flowers, then these are not included in the price. We can work with your florist but expect you to make all the necessary arrangements with the florists. Please note Butter milks Cakes are not responsible for any problems with your fresh flowers. 

We cannot take responsibility for any damage rendered to the cake caused by a floral arrangement that was implemented by your florist. 

If fresh flowers are used, the cake will be set-up as late as feasibly possible to ensure their freshness throughout the day, but depending on the varieties used & the weather conditions at the time, it may be necessary to cut the cake relatively early on in the proceedings to ensure their freshness for the photography. 


SAMPLE BOXES

As an alternative to a private appointment and for our wedding couples only, we also offer sample boxes through the post. Each box contains up to four different flavour sponges for you to taste. The design process of your cake can then be completed over the phone and by email. Each sample box costs £20 including postage which is then refunded against the cost of your order if you subsequently book with Buttermilks Cakes.

STAND HIRE

Buttermilks Cakes have a number of beautiful cake stands which are available for hire. We can provide a hire cost as part of your quotation if required. A security deposit is also payable which is reflective of the cost of the stand and will be returned to you in the absence of any damage. Cake stands are to be returned within three days of your wedding date.

NON-EDIBLE ITEMS

Most cakes contain or are decorated with small proportions of inedible items; it is the client’s responsibility to ensure these are removed prior to consumption e.g. Support dowels in tiered cakes, ribbon, wires in sugar flowers, Swarovski crystals, flower picks & flower tape, toys etc. 

SPECIAL DIETS

Please discuss with us if you or any of your guests have special dietary requirements. Cakes can be made gluten free / egg free and alcohol free.

Please be aware that although ingredients such as nuts can be removed from the cakes, they are still used in our kitchen so we cannot guarantee that any of our cakes are completely Nut free, however, we will do our utmost to create a nut free environment 



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